In our opinion DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!!!! spend the extra Euros on a private concierge service. they must have felt the need to to do this. We arrived at the airport unnecessarily hot and stressed after wasting well over an hour of our. To be fair to Resort Hoppa they have offered to reimburse the taxi fare and the transfer fee they charged us but this wasnt their fault. ![]() We have travelled for many years and will NOT experience this again. Palma is a very big airport, so to let you know the Jumbo kiosk is near exit 1 (end of the building). This is the first and only time we used Hoppa and we will NOT recommend this to anyone travelling within Majorca. What type of attitude is this ? We also met a famly who had to pay over1000 Euros. we met a young couple and the girl was pregnant - they were told to claim their travel insurance and hung up on them. In our opinion the service is absolutely shocking. ( mantra from Hoppa was - claim your travel insurance !!!!!!!!!!!!- what type of company is this. Passengers were crying, we were told we would have to wait until Monday ( as they were still on strike till Monday ) before we got a flight to our destination. We had paid 129 Euros for the return journey, as did many other travellers, and in my opinion, the service was absolutely shocking!!!!!!!! we missed our flight, no taxis in Puerto, we travelled on the local bus to Palma, paid 20 Euros for the taxi ride to the airport when we arrived in Palma and when we got there it was an extra 640 Euros for our flight back to the UK. They had gone on strike on Friday - no text, call or any communication whatsoever.! We waited in the resort from 8.00 a.m. We left Puerto Pollensa on Friday having confirmed our travel as per their instructions for the return journey. Thanks a lot - I won't be using them again. He also pointed to the luggage hold and left us to struggle and load our cases. The hoppa arrived for us about 15 minutes late and we were told off by the driver who said he'd been waiting at the Bahia Pollenca for us and that wasn't where we had been staying! I obviously knew where we'd been staying and wasn't even aware there was another hotel with a similar name! Why would I have given them the wrong hotel name?! The driver was out to argue the toss about this rather than letting us on the bus, even though he had our names on his list. I did that and was told, rather curtly, that I had already phoned and I had to explain that I needed the time for collection. She then said I would have to phone again later to find out what time we would be collected. The person on the phone could not find us on the records for some time but then did find us and I confirmed the name of our hotel (Hostal Bahia). I phoned to confirm our return trip just over 24 hours before we needed collecting. I appreciate that the bus could not get right to the hotel due to pedestrianisation and narrow streets but some indication from the driver as to where we needed to go would have been helpful. After waiting for 45 minutes at Palma Airport before the bus departed, we were dropped off in Puerta Pollensa at 10 pm, not at our hotel, and had to ask people for directions as this was our first visit. I have advised them that I would post on travel forums to advise other travellers and they havent even bothered to respond.My daughter and I have recently used Resort Hoppa from Palma Airport to Puerta Pollenca and return. We arrived at 2 45am-so we had not many options available! If you're flight is delayed they may not transport you. ![]() We'd already paid them for our transfer before we left the UK! They said it wasnt their responsibility!!Ĭon artists!-be careful travellers. ![]() Got to the airport in Spain and driver refused to take us as we 'weren't on his system' and he 'didnt have a driver'. They said no problem as service was 24 hrs and we'd be ok so we didnt make alternative arrangements. Flight was delayed so rang them from UK airport. Their customer service dept then mailed back to refuse to reimburse the fare. Paid in the UK for Resort Hoppa to transfer from Palma airport to Puerto Pollensa. On getting back to UK we offered to present the receipt to Resort Hoppa as they requested by email inferring they would pay the taxi fare. We ended up paying 90 euros to a local taxi. Paid in the UK for Resort Hoppa to transfer from Palma airport to Puerto Pollensa.
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